Shipping policy

Shipping Policy

Effective Date: January 8, 2026

Casa Di Lusso Jewelry Shipping Policy

At Casa Di Lusso Jewelry, we are committed to delivering your order safely, securely, and efficiently. Every shipment is handled with care to ensure your purchase arrives in excellent condition.

Order Processing

  • Orders are typically processed within 1–3 business days after payment confirmation.
  • Custom jewelry, special orders, and personalized items may require additional production time. Estimated completion times will be communicated before shipment.
  • Orders are processed Monday through Friday, excluding holidays.

Shipping Methods

We ship throughout the United States using trusted carriers such as:

  • USPS
  • UPS
  • FedEx

The carrier and service level are selected based on the order value, destination, and security requirements.

Shipping Rates

Shipping costs are calculated at checkout based on:

  • Package weight
  • Destination
  • Shipping method selected
  • Insurance requirements

From time to time, Casa Di Lusso Jewelry may offer promotional free shipping on qualifying orders.

Order Tracking

Once your order has shipped, you will receive an email containing your tracking number and shipping confirmation.

Please allow up to 24 hours for tracking information to become active.

Signature Requirement

To protect our customers and reduce the risk of theft or loss:

  • Orders of higher value may require an adult signature upon delivery.
  • Signature requirements are determined at Casa Di Lusso Jewelry’s discretion.

Shipping Insurance

Most high-value shipments are insured during transit.

If your package appears damaged upon arrival, please document the condition immediately and contact us before opening the package whenever possible.

Delivery Delays

While we strive to meet estimated delivery times, Casa Di Lusso Jewelry is not responsible for delays caused by:

  • Weather conditions
  • Carrier service interruptions
  • Natural disasters
  • Government actions
  • Incorrect shipping information provided by the customer

Incorrect Shipping Address

Customers are responsible for providing an accurate shipping address.

If an incorrect address is provided and the package has already shipped, additional shipping fees may apply for rerouting or reshipment.

Lost or Stolen Packages

Once a package has been marked as delivered by the shipping carrier, responsibility transfers to the recipient.

If you believe your package has been lost or stolen, please contact us promptly so we can assist you in initiating a carrier investigation.

International Shipping

International shipping may be available for select destinations.

Customers are responsible for any applicable customs duties, taxes, import fees, or brokerage charges imposed by their country.

Delivery times for international shipments may vary depending on customs processing.

Custom & Personalized Orders

Custom-made and personalized jewelry is manufactured specifically for each customer and may require extended production times.

Production estimates will be provided before shipment whenever applicable.

Contact Information

Casa Di Lusso Jewelry
53 N Broad St
Winder, GA 30680
United States

Phone: (470) 426-1071
Email: casadilussoholdings@gmail.com
Website: www.casadilussojewelry.com

By placing an order with Casa Di Lusso Jewelry, you acknowledge and agree to this Shipping Policy.